Frequently asked questions (FAQ)


    To buy on our website you must follow the following steps:

  • Add your products to the shopping cart
  • Confirm your purchase from the shopping cart
  • Enter your billing information
  • Select your information and delivery method
  • Select your payment method
  • Ready! You will shortly receive an email with the confirmation of your order
Sure! Just enter the page of the product you want and it’s sold out, enter your email and click on the "Notify me" button
Yes, you need to register to make purchases on our website, but the process is quite simple, just enter your name, email and password.
Enter the purchase confirmation from the shopping cart
  • Ingresar a la confirmación de compra desde el carrito de compras
  • In the first confirmation step, it will show the "Document Type" selection box, select "Invoice"
  • Then enter the R.U.T of your company, if you are our client your data will appear automatically, otherwise you must enter them
  • First you must enter the data of your company's headquarters, then, you must enter the contact and billing address
Of course, just contact us at indicating the products you need and we will respond shortly the means of payment and estimated delivery date


We accept payments through Webpay (RedCompra and Credit Card) and Bank Transfer subject to transfer verification.


Currently we have two delivery methods:
  • Home Delivery:
  • The purchases are sent through Chilexpress or Starken. We send to the whole national territory

  • Pick up in Santiago Store:
  • You can come to pick up your order in our store in Santiago from 8:00 a.m. to 6:00 p.m, always after we notify you that it is ready to be withdrawn.

    * This service is only available for our Santiago Store, it does not apply to Viña del Mar store.

A typical delivery takes from 3 to 5 working days, depending on your location.

In Santiago, the approximate price is $ 3,840 for a 1kg package. This will depend on your location. When you are making the confirmation of your order and select the method of delivery: "Home delivery", you will see the cost of the delivery associated with your order according to the chosen location.

For more information on shipping prices, we invite you to check them from the page of Chilexpress or Starken